At EticketsTripsLLC, we are committed to providing our customers with an excellent travel experience. We understand that plans can sometimes change, and we aim to offer flexibility and clarity when it comes to refunds and cancellations. Please read our refund and cancellation policies carefully to ensure a smooth and hassle-free process.
1. Refund Policy
We strive to provide our customers with the best service possible, and we understand that sometimes cancellations or changes may be necessary. Our refund policy varies depending on the type of booking and the specific provider. Here’s a general overview:
Eligible Refunds:
- Refunds are processed only for cancellable bookings. For non-refundable tickets, no refund will be provided unless otherwise stated by the service provider.
- Flight Bookings: Refund eligibility for flight tickets depends on the airline’s refund policy. Some airlines offer a full refund for cancellations within a certain period, while others may charge a cancellation fee.
- Hotel Reservations: Cancellations made within the hotel’s cancellation window are eligible for a refund. Hotels have different policies, so it’s important to check the terms at the time of booking.
- Activity and Tour Bookings: Refunds are available for cancellations made in accordance with the tour operator’s cancellation policy, which may vary from one provider to another.
Refund Process:
- Refund requests must be submitted within 24 hours of cancellation or within the refund window defined by the provider.
- Once the refund request is approved, the processing time may take up to 7–15 business days, depending on the payment method used.
- Refunds will be issued to the original payment method, unless otherwise specified.
Non-Refundable Bookings:
- Certain bookings, such as non-refundable flight tickets, non-refundable hotel reservations, and some activity packages, may not be eligible for a refund. Please review the terms and conditions for these bookings before completing your purchase.
- If a refund is not possible, we may offer an alternative arrangement or credit for future bookings, subject to availability and the terms of the service provider.
2. Cancellation Policy
We understand that plans can change unexpectedly. Our cancellation policy outlines the steps for canceling your bookings with EticketsTripsLLC.
Flight Cancellation:
- Cancellations for flights are subject to the airline’s terms and conditions. Airlines typically offer a grace period during which a full or partial refund can be processed, depending on the ticket type (refundable or non-refundable).
- For non-refundable flights, cancellations may result in penalty charges, or no refund at all, as per the airline’s policies.
Hotel Booking Cancellation:
- Standard Hotels: Cancellations made before the designated cancellation deadline (usually 24–48 hours before the check-in date) are eligible for a full refund.
- Non-refundable Hotels: If you select a non-refundable rate, the booking cannot be canceled or refunded under any circumstances.
- Cancellations made after the deadline may result in partial refunds or charges as per the hotel’s cancellation policy.
Activity and Tour Cancellation:
- Day Tours and Activities: If you need to cancel a tour or activity, please review the specific cancellation terms provided at the time of booking. Many tours allow cancellations up to 48 hours before the scheduled date, while others may charge a cancellation fee.
- Group or Custom Tours: For larger group or custom tours, cancellation fees may apply, and refunds are often provided based on the proximity to the departure date.
How to Cancel a Booking:
To cancel a booking, please follow these steps:
- Contact Customer Support: Call us at +1 (906) 257-4337 or email us at support@eticketstrips.com with your booking details and cancellation request.
- Provide Booking Information: Include your booking reference number, name, and reason for cancellation.
- Review Terms and Fees: Our team will assist you in understanding the cancellation fees, refund eligibility, and any other relevant policies based on your booking.
- Confirmation: Once your cancellation request is processed, you will receive a confirmation email detailing the status of your refund or cancellation.
Important Notes:
- Third-Party Providers: If you book through third-party providers, their specific refund and cancellation policies will apply. EticketsTripsLLC acts as a facilitator for these bookings and will follow the provider’s terms.
- Force Majeure: In the event of situations such as natural disasters, pandemics, government-imposed travel restrictions, or any other unforeseen events, cancellations and refunds may be subject to special conditions. Please contact our support team for assistance in such cases.